VUEM: The Norskale Agent Host Service service hung on starting, preventing Netlogon from starting

Description

The Norskale Agent Host Service fails to start with the following error message: "The Norskale Agent Host Service service hung on starting."

This in turn prevents the Netlogon service from starting:

The Netlogon service depends on the Norskale Agent Host Service service which failed to start because of the following error:
After starting, the service hung in a start-pending state.

 

Cause

This error is caused by the WMI service failing to start before the Norskale Agent Host Service attempts to start.

 

Resolution

To resolve this issue, open regedit on the affected desktop. Browse to the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Norskale Agent Host Service

Then add "winmgmt" to the DependOnService value (without removing EventSystem).

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